As a lawyer to the insurance and health industries, Andrew Lu is a trusted adviser to underwriters, brokers, professionals, and Government. He has mediated complex and sensitive disputes, and represents hospitals and health practitioners in claims, complaints, disciplinary proceedings, and at coronial inquests. Andrew teaches and writes on aspects of civil liability, health law policy, and professional responsibility and is author of over 70 book chapters and articles. After graduating LLB from UWA, he completed his Master of Laws and his research Doctorate in law and was elected a Fellow of the Australian and New Zealand Institute of Insurance and Finance. He is Manager Professional Development at the Law Society of WA and a Partner of HBA Legal. Noted as a preeminent medical defence lawyer in Doyle’s Guide, he received a 40 Under 40 Award in 2017 and the Order of Australia medal in the 2008 Queen’s Birthday Honours.
Courtesy and respect for your health practitioner colleagues and for your patients and their families are the foundation for good medical practice. Courtesy can also be a valuable tool to mitigate the risk of being sued. This session identifies some good habits to manage complaints and claims, by reference to real examples.